Customer Success Story

Additionally, some individuals hesitated to engage with traditional care services, complicating the provision of essential support. Furthermore, the demands on healthcare resources were significant, necessitating a solution that improved lives and reduced the growing pressure on the health and social care system.

Solution

GenieConnect® emerged as the comprehensive solution to address Shropshire Council’s challenges effectively. The ecosystem provided personalised reminders for medication, nutrition, personal hygiene, and household tasks. It empowered care recipients to maintain their independence while ensuring their wellbeing. In some cases, the remote care service enabled individuals to withdraw proposed care packages, resulting in significantly avoided hours and increased caregiver satisfaction. GenieConnect® optimised care services and contributed to sustainability by avoiding the need for additional care hours and hospitalisations. It became a beacon of hope, illuminating the path to a more efficient, compassionate, and empowering future for health and social care in Shropshire.

“The feedback that we have already had from people with a virtual care device in their homes has been brilliant. They can provide reminders for mealtimes, personal care and medication and can connect people to family members at the push of a button.  

Cecilia Motley, Shropshire Council’s Cabinet member for adult social care, public health and communities said; 

“It would simply not be possible to provide this level of interaction face-to-face and is a welcome reassurance for people who need a low level of care at home or would like to have other options. 

Using technology to reach more people, more regularly, is the perfect solution to delivering domiciliary care services across a rural county like Shropshire. By helping our residents to live independently in their own homes, we can support better health and wellbeing and prevent the need for more urgent care.” 

Results

A Triumph of Independence for Judy

In her 40s, Judy faced memory loss and the challenges of post-stroke life. With only her son as a caregiver, she awaited additional support services. GenieConnect® stepped in as the solution, providing tailored medication reminders, mood tracking, and task management.

Judy’s confidence soared as she achieved a remarkable 96% medication success rate. Her family actively participated by adding reminders and tasks, fostering better outcomes for all.

As a result, Judy experienced increased independence and control over her daily routine, no longer requiring the proposed care package of 3 hours of in-person visits per week, saving valuable travel time and contributing to the sustainability of care services.

Supporting Wellbeing with Dementia for Viv

In her late 90s, Viv faced the challenge of managing daily tasks while living with dementia. Although she had the capacity to make decisions and maintained good verbal communication, her family were concerned about her wellbeing. The primary challenges included ensuring that Viv received regular nutrition, hydration, medication reminders, and mood-tracking support while maintaining her independence.

Her initial reluctance gave way to appreciation as she achieved an impressive 80% nutrition and 78% hydration success rate. With the help of GenieConnect®, Viv was able to achieve her reablement goals. The reablement package with GenieConnect® transformed her life, rendering her fully re-abled and reducing the need for ongoing care.

Charlotte Hall, programme manager at Shropshire Council, said;

“This is particularly beneficial to individuals that live in rural, hard to reach areas in the county where it can be difficult to find care availability, or for those that are reluctant to have carers entering their homes, but require some degree of care and support to enable them to remain independent and in their homes for longer.”