Frequently Asked Questions
For care recipients
How can Genie help me in my daily life?
Genie provides:
- Friendly reminders for medications, hydration, and appointments
- Easy-to-use video calls with loved ones
- Digital access in a secure and friendly interface
- Companionship through gentle check-ins and engagement
- A way to stay connected without needing a smartphone or computer
Do I need to be good with technology to use it?
No. Genie is voice-activated and simple to use—no complicated apps or screens required. We even provide a how-to booklet, videos, and training to get you started.
What if I need help using it?
Family members or care providers can manage settings remotely through the companion app, ensuring you receive the right support. You can also refer to the how-to materials provided during set up. We also support your caregivers with additional tools to help you use the robot to its full potential.
For caregivers and families
What is Genie and what can it do for me and my family?
Service Robotics (SR) has created the GenieConnect® and GenieLite products, a remote care service designed to support individuals living independently at home. These services include voice-enabled video calls, care prompts, and reminders for nutrition, hydration, movement, medication, and more; all facilitated through the Genie robot. Users can access games, radio, internet services, and streaming platforms like Netflix. Caregivers utilise the companion app to set care reminders and monitor responses, including making voice or video calls to their loved ones.
What happens if my loved one forgets to respond to reminders?
If a reminder is missed, designated caregivers or family members with approved access to the companion app can view the responses, ensuring they don’t overlook and manage essential tasks.
If the recipient has the GenieConnect service from their care provider, the care professionals will monitor this daily and be able to provide more support services. In some cases, responding with an in person care visit (depending on the care service they offer)
Can I schedule video calls through Genie?
Yes! The companion app allows you to schedule one-on-one video calls at convenient times.
Is the system easy for my elderly parent to use?
Absolutely. Genie is designed for simplicity, with voice-activated features, large buttons, and a friendly interface tailored.
For Local Authorities
How can GenieConnect® and GenieLite support local authorities in delivering care?
Our solutions help local authorities address workforce shortages and reduce care costs by providing remote check-ins, wellbeing monitoring, and companionship. They also enable early intervention by tracking key indicators of wellbeing, reducing hospital admissions.
Can these solutions help with the demand for social care?
Yes. GenieConnect® and GenieLite provide an innovative way to extend care services without increasing staffing pressures. They ensure timely interventions, improve efficiency, and help individuals remain independent for longer.
Are the solutions GDPR-compliant and secure?
Absolutely. Both GenieConnect® and GenieLite follow strict data protection protocols, ensuring all communication and data are secure, encrypted, and compliant with UK regulations.
How does GenieConnect® support care planning and monitoring?
The Care Portal provides real-time data and insights on wellbeing trends, missed reminders, and engagement levels, allowing care managers to adjust care plans proactively.
For Care Providers
How do GenieConnect® and GenieLite improve efficiency in care delivery?
Our technology reduces non-essential home visits and in-person check-ins by enabling secure video calls, medication reminders, and wellness check-ins, freeing up staff time for more complex care needs.
Can staff monitor multiple clients remotely?
Yes. The Care Portal allows staff to oversee multiple individuals, ensuring they receive their reminders, interact with their robot, and are engaging with family and care workers.
Does this replace human carers?
No. GenieConnect® and GenieLite are designed to enhance and support human care, not replace it. They complement existing care services by automating routine reminders and reducing isolation, allowing carers to focus on personal and complex care needs.
How easy is it to integrate GenieConnect® with our existing care systems?
Integration is seamless, with minimal training required. Care teams can access the platform via a web-based portal that integrates into existing workflows. Our team support you with project planning, installation, training and technical support.
For Charities and Community Support Services
How can GenieLite help reduce loneliness and social isolation?
GenieLite enables easy video calls, scheduled chats, and friendly check-ins from loved ones and volunteers. It also provides prompts to join social events and activities, encouraging engagement.
Can community volunteers use GenieLite to support vulnerable individuals?
Yes! Volunteers and community workers can use the companion app to check in with individuals remotely, set reminders, and arrange virtual or in-person visits. They must be approved and managed by the organisation to ensure it is secure.
How does this solution support individuals with dementia or cognitive decline?
GenieLite provides gentle, friendly reminders for daily routines, hydration, medication, and social interaction, helping individuals maintain independence while reducing caregiver burden.
How do I purchase the GenieLite service?
GenieLite is a B2B2C model. We provide the robots and app, and you realise the revenue through a subscription model with your communities.
General
What’s the difference between GenieLite and GenieConnect®?
- GenieLite is a personal assistive robot designed for companionship, reminders, and video calls. It is a subscription service for recipients and is available by care providers. GenieLite is designed for early intervention and private pay clients.
- GenieConnect® is a full-service care platform for care providers, including remote monitoring, analytics, and integration with care teams using the care portal.
How do I get started?
Care providers only. Contact us to discuss your needs, and we’ll guide you through the setup process, ensuring a smooth transition to technology-enhanced care.
To help you maximise your experience with GenieConnect, we’ve put together some frequently asked questions. If you’d like to ask us a question that has not been answered on this page, please get in contact and let us know. We would be delighted to help and support you.
